The Central Applications Office (CAO) allows students to apply to several participating institutions through one application. Instead of completing separate applications for every participating institution, you can submit one CAO application and choose multiple study options.

In this guide, you will learn what CAO is, which universities and colleges use CAO, how it works, and whether you should apply through CAO or directly to a university.

What Is CAO?

The Central Applications Office (CAO) is a centralized application service for higher education institutions in KwaZulu-Natal (KZN), South Africa. It helps students apply to participating universities and colleges using a single application.

Instead of visiting different websites and filling out separate forms for each institution, you can complete one CAO application and select several courses or institutions at the same time.

CAO also allows applicants to:

• Submit one application for multiple institutions
• Track their application status online
• Update certain application details
• Receive admission offers from participating institutions

This system makes the application process easier and more organized for many students.

Which Universities Use CAO for Applications?

Several public universities in South Africa accept applications through the Central Applications Office. Here are the universities that currently use CAO:

These universities allow students to apply for many undergraduate programmes through the CAO platform.

Which Colleges Use CAO?

Many private colleges and higher education institutions also accept applications through CAO. These include:

• AAA School of Advertising
• Berea College of Technology
• Berea Technical College
• STADIO
• CTU Training Solutions
• Central Technical College
• ICESA Education
• iStudent Academy
• PAX College
• Regent Business School
• Richfield Graduate Institute of Technology
• Varsity College Business School
• MANCOSA
• Management and Leadership Academy
• Eduvos

Since institutions can update their admission process from time to time, it is always a good idea to confirm the latest application method before applying.

Universities and Colleges That Commonly Use CAO

Here is a quick overview.

Can You Apply to Multiple Universities with One CAO Application?

Yes. One of the biggest benefits of CAO is that you can apply to multiple participating institutions using a single application.

When completing your application, you can select several study programmes in the order of your preference. This increases your chances of receiving an admission offer if your first choice is not available. For example, a student can choose:

• First Choice: University of KwaZulu-Natal
• Second Choice: Durban University of Technology
• Third Choice: Mangosuthu University of Technology

The institutions will consider your application based on their admission requirements and available spaces.

Should You Apply Through CAO or Directly?

Not every university in South Africa uses CAO. Many universities have their own online application portals where students must submit applications directly.

Generally:

Use CAO if you are applying to participating institutions such as:

• UKZN
• DUT
• MUT
• UNIZULU
• MANCOSA
• Eduvos
• Regent Business School and other participating colleges

Apply directly if the university does not participate in CAO.

Always check the admission instructions for your chosen institution before submitting your application.

Benefits of Applying Through CAO

Many students prefer CAO because it offers several advantages.

One Application

You only complete one application instead of filling out multiple forms.

Save Time

Applying through one system is much faster than visiting different university websites.

Multiple Study Choices

You can list several courses and institutions in one application.

Easy Application Tracking

You can log in to your CAO account and check your application status online.

Simple Process

CAO provides one organized system that helps students manage their applications more easily.

How to Apply Through CAO

Applying through CAO is straightforward.

Step 1: Visit the CAO Website

Go to the official Central Applications Office website.

Step 2: Create Your Application

Enter your personal details and educational information.

Step 3: Choose Your Institutions

Select the universities or colleges where you want to study.

Step 4: Select Your Programmes

Choose the courses you want to apply for and arrange them according to your preference.

Step 5: Upload Required Documents

Depending on your application, you may need documents such as:

• South African ID or Passport
• Grade 11 or Grade 12 results
• Proof of payment (if applicable)
• Other supporting documents requested by the institution

Step 6: Submit Your Application

Review all your information carefully before submitting.

Step 7: Check Your CAO Application Status

After submitting your application, you can log in anytime to monitor your application progress.

Who Should Use CAO?

CAO is suitable for:

• Grade 12 learners
• Students applying for undergraduate programmes
• Students applying to participating universities
• Students applying to participating private colleges
• Applicants who want to apply to multiple institutions at once

Important Things to Remember

Before submitting your application, keep these points in mind.

• Apply before the application closing date.
• Make sure your documents are complete.
• Double check your contact information.
• Arrange your course choices carefully.
• Check your application status regularly for updates.

FAQs

Which universities use CAO in South Africa?

The main public universities using CAO include Durban University of Technology (DUT), Mangosuthu University of Technology (MUT), the University of KwaZulu-Natal (UKZN), and the University of Zululand (UNIZULU).

Which private colleges use CAO?

Several private institutions participate in CAO, including MANCOSA, Eduvos, Regent Business School, STADIO, Richfield Graduate Institute of Technology, CTU Training Solutions, ICESA Education, and several others.

Can I apply to more than one university using CAO?

Yes. One CAO application allows you to apply to multiple participating universities and colleges by listing different study choices.

Do all South African universities use CAO?

No. Many universities have their own application systems and require students to apply directly through their official websites.

Can I check my CAO application status online?

Yes. After submitting your application, you can log in to your CAO account to check your application status and view updates.

Conclusion

The Central Applications Office (CAO) makes the university application process much easier for students applying to participating institutions in South Africa. Instead of submitting separate applications to each institution, you can complete one application and apply to several universities and colleges at the same time.

This guide explains how to submit your hard copy CAO application step by step. It also covers the documents you need, where to send your application, how long processing takes, and important tips to help you avoid delays.

What Is the CAO?

The Central Applications Office (CAO) is a centralized application service that helps students apply for higher education institutions in Southern Africa. Many universities and colleges, especially those in KwaZulu Natal, use the CAO system to manage student applications.

Instead of applying to each participating institution separately, students can submit one CAO application and apply for multiple study programmes at the same time.

Can You Still Submit a Hard Copy CAO Application?

Yes. Students who cannot complete the online application can still submit a hard copy CAO application. This option is useful if you have limited internet access or prefer filling out a paper application form.

However, you must complete the form carefully and ensure all information is correct before submitting it.

How To Submit Your Hard Copy CAO Application

Follow these simple steps to complete and submit your application successfully.

Step 1. Visit the CAO Website

Start by visiting the official CAO website.

Before filling out the application form, read the information available on the website. This will help you understand the application process and avoid common mistakes.

Step 2. Read the Programme List Guide

Open the “How to Use the Programme List” guide.

This guide explains how programmes are listed and how to choose the correct study options for your application.

Reading this section first can save you time when completing the form.

Step 3. Check the Summary of Codes

The application form uses different codes for institutions, programmes, qualifications, and other information.

Review the Summary of Codes so you understand what each code means before writing it on your application.

Step 4. Use the Programme Index

Use the Programme Index to find the page where your chosen course appears.

Make sure you select the correct programme code because choosing the wrong code could affect your application.

Step 5. Download or Collect the Application Form

You can get the hard copy application form in several ways.

You can:

• Download it from the official CAO website.
• Ask your school for a copy.
• Collect one from participating universities.
• Visit your nearest Department of Basic Education (DBE) District Office.

Always use the latest version of the application form.

Step 6. Complete the Application Form

Fill in every section carefully using clear handwriting.

You may need to provide:

• Your personal details
• South African ID or passport details
• Contact information
• Home address
• School information
• Examination details
• Programme choices
• Parent or guardian details (if required)

Check every section before moving to the next one.

Avoid leaving required fields blank.

Step 7. Pay the CAO Application Fee

You must pay the required CAO application fee before submitting your application.

After making payment, keep the payment receipt because you will need to attach proof of payment to your application.

Without the application fee, your application may not be processed.

Step 8. Attach the Required Documents

Before sending your application, attach all required documents.

These usually include:

• Completed application form
• Proof of payment
• Declaration form
• Certified copy of your ID or passport (if required)
• Any other documents requested by CAO

Check that every document is complete and easy to read.

Where Can You Submit Your Hard Copy CAO Application?

Once everything is ready, you can submit your application using one of the approved methods.

Option 1. Post Your Application

Send your completed application to:

Private Bag X06
Dalbridge
4014

Option 2. Hand Deliver Your Application

You can deliver your application directly to the CAO office.

CAO
Gate 11, Mary Thiphe Street
Durban

Hand delivery may be a good choice if you live nearby and want to avoid postal delays.

Option 3. Email Your Application Form

You can also email your completed application form to:

• formsreceivedcao@cao.ac.za

Before sending the email, make sure every page is scanned clearly and all required documents are included.

Upload Supporting Documents Online

Although you may submit the application form as a hard copy, all supporting documents must be uploaded through the official CAO website.

CAO does not accept supporting documents that are:

• Sent by email
• Submitted as hard copies

If you fail to upload your supporting documents online, your application may remain incomplete.

Keep Your CAO Number and Password Safe

After submitting your application, keep a record of:

• Your CAO number
• Your password
• Your payment receipt

You will need these details later to:

• Track your application status
• Update your information
• Receive offers
• Accept study offers

Store them somewhere safe where you can easily find them.

How Long Does a Hard Copy CAO Application Take?

Hard copy applications usually take two to three weeks to be processed after CAO receives:

• Your completed application form
• The administration fee

Processing times may be longer during busy application periods, so it is always better to apply as early as possible.

Common Mistakes to Avoid

Many students experience delays because of simple mistakes. Avoid these common problems:

• Using the wrong programme code
• Leaving sections of the form blank
• Forgetting to sign the declaration
• Not attaching proof of payment
• Sending unclear copies of documents
• Uploading supporting documents incorrectly
• Waiting until the last application day

Checking everything twice before submission can save you time and prevent delays.

Tips for a Successful CAO Application

Follow these tips to improve your application process:

• Read all instructions before filling in the form.
• Write clearly if completing the form by hand.
• Double check programme codes.
• Keep copies of every document you submit.
• Save your CAO number and password.
• Upload supporting documents as soon as possible.
• Track your application regularly after submission.

FAQs

Can I submit my CAO application by hand?

Yes. You can hand deliver your completed application to the CAO office in Durban or send it by post or email.

Where do I get the CAO hard copy application form?

You can download it from the official CAO website, collect it from participating universities, ask your school, or visit a DBE District Office.

How long does it take for a hard copy CAO application to be processed?

Processing normally takes about two to three weeks after CAO receives your application and administration fee.

Can I email my supporting documents?

No. Supporting documents must be uploaded through the official CAO website. CAO does not accept supporting documents sent by email or as hard copies.

Why should I keep my CAO number?

Your CAO number allows you to check your application status, manage your application, and receive updates from CAO.

Conclusion

Submitting a hard copy CAO application is a simple process when you carefully follow each step. Start by downloading or collecting the application form, complete it correctly, pay the application fee, attach the required documents, and submit it using one of the approved methods.

In this guide, you will learn the official CAO email address for proof of payment, when you should send your payment receipt, what information to include, and how to solve common payment problems quickly.

What Is the CAO?

The Central Applications Office (CAO) is an organization in South Africa that manages applications for several universities and higher education institutions, mainly in KwaZulu Natal.

Instead of applying separately to every university, students can submit one application through the CAO system. This makes the application process easier and faster.

However, your application will only be processed after the required administration fee has been paid.

Official CAO Email Address for Proof of Payment

If your payment has not been processed or you need help with a payment related issue, send your proof of payment to the official CAO payments email:

Payments Email: paymentscao@cao.ac.za

This is the official email address used by the CAO Payments Department for payment verification and payment related enquiries.

When Should You Send Proof of Payment?

There are several situations where you should email your proof of payment to the CAO.

1. Your Payment Is Not Reflecting

Payments normally take up to 3 business days to appear on your CAO application.

If your payment still has not reflected after this time:

• Email your proof of payment.
• Include your CAO number.
• Explain that your payment has not yet appeared.

2. You Paid the Wrong Account

Some students accidentally pay a university instead of paying the CAO directly.

If this happens:

• Email your proof of payment.
• Include your CAO reference number.
• Explain where the payment was made.

The CAO team will advise you on the next steps.

3. You Want to Transfer an Old Payment

If you previously submitted a CAO application and already paid the administration fee, you may be able to transfer that payment to your new application.

Email the Payments Department with:

• Your old CAO number
• Your new CAO number
• Your proof of payment

4. You Paid Too Much

If you accidentally paid more than the required amount, you can request a refund.

Include:

• Your banking details
• Proof of payment
• CAO number

Please note that the CAO may deduct a handling fee from the refund amount.

How to Email Your Proof of Payment

Sending your payment receipt is simple.

Step 1

Open your email application. You can use:

• Gmail
• Outlook
• Yahoo Mail
• Any other email service

Step 2

Enter the official email address:

paymentscao@cao.ac.za

Step 3

Write a clear subject line.

Example:

Proof of Payment, CAO Number 123456789

Step 4

Write your email. Include:

• Full name
• CAO number
• South African ID number or passport number
• Date of payment
• Amount paid
• Short explanation of your request

Step 5

Attach your proof of payment. You can attach:

• EFT receipt
• Bank confirmation
• EasyPay receipt
• Payment confirmation screenshot

Step 6

Send the email. Keep a copy of the email until your payment has been confirmed.

Sample Email for Proof of Payment

You can use this simple email template.

Subject: Proof of Payment, CAO Number 123456789

Dear CAO Payments Team,

I recently paid my CAO administration fee, but the payment has not yet reflected on my application.

Please find my proof of payment attached.

My details are:

• Full Name:
• CAO Number:
• ID Number:
• Date of Payment:
• Amount Paid:

Kindly confirm once the payment has been received.

Thank you.

Kind regards,

Your Name

How to Pay the CAO Administration Fee

The CAO offers different payment methods.

Pay Online

You can pay online by:

1. Visiting the official CAO website.
2. Opening the Payments section.
3. Entering your CAO number.
4. Following the payment instructions.
5. Completing payment with your bank card.

Pay at EasyPay Outlets

You can also pay at participating EasyPay stores, including:

• Shoprite
• Checkers
• Pick n Pay
• Boxer
• Woolworths

Always use your personal EasyPay number as the payment reference.

Important Note

The CAO does not accept payments at its offices. Payments must be completed online or through approved EasyPay outlets.

CAO Administration Fees

The administration fee depends on your application type.

Late application fees usually apply from 1 November each year. Always check the latest fee schedule on the official CAO website because fees may change.

Where Can You Find Your EasyPay Number?

Your EasyPay number can be found in several places. These include:

• Your CAO registration email
• Payment Outstanding letter
• Application Summary letter
• Acknowledgement letter

If you cannot find it, contact the CAO Call Centre.

What Information Should You Include in Your Email?

To avoid delays, always include:

• Full name
• CAO number
• ID or passport number
• Transaction reference number
• Payment date
• Amount paid
• Proof of payment attachment
• Short explanation of your request

Providing complete information helps the CAO process your enquiry more quickly.

What If Your Payment Still Does Not Reflect?

If more than three business days have passed and your payment is still missing:

• Check that you used the correct CAO reference number.
• Confirm that the payment was successful with your bank.
• Make sure the proof of payment is clear and readable.
• Email the official CAO Payments Department.
• Contact the CAO Call Centre if you need additional assistance.

Do not make another payment unless the CAO specifically tells you to do so.

Official CAO Contact Details

FAQs

What is the official CAO email address for proof of payment?

The official email address is paymentscao@cao.ac.za.

How long does it take for a CAO payment to reflect?

Most payments appear within three business days.

Can I send a screenshot as proof of payment?

Yes. You can send a bank receipt, EFT confirmation, EasyPay receipt, or payment confirmation screenshot, provided it clearly shows the payment details.

Can I get a refund if I overpay?

Yes. You can email the CAO Payments Department and request a refund. A handling fee may apply.

Conclusion

If your CAO payment is delayed, has not reflected, or you have another payment related issue, the first step is to contact the official CAO Payments Department by emailing paymentscao@cao.ac.za. Make sure you include your CAO number, payment details, and a clear copy of your proof of payment. This helps the CAO verify your payment and resolve your enquiry as quickly as possible.

Both options allow you to submit your application successfully, but each has its own benefits. The best choice depends on your situation, internet access, and whether you need personal assistance.

In this guide, we compare the CAO Online Application and CAO Walk-In Application to help you choose the option that works best for you.

What Is a CAO Online Application?

A CAO Online Application allows you to complete your entire application through the official CAO website. You can create your account, fill in your personal information, upload documents, pay the application fee, and submit everything without visiting the CAO office.

You can use a desktop computer, laptop, tablet, or smartphone with an internet connection.

This is the most popular application method because it is simple, fast, and available to applicants across South Africa and even those living abroad.

What Is a CAO Walk-In Application?

A CAO Walk-In Application allows applicants to visit the CAO office and complete their application in person. The CAO office is located at:

Gate 11, Mary Thiphe Street, Cato Manor, Durban

Office Hours:

• Monday to Friday
• 08:00 AM to 04:30 PM

Applicants bring all required documents, complete the application form at the office, and pay the application fee directly at the counter. This option is mainly useful for applicants who need personal guidance or do not have reliable internet access.

CAO Online vs Walk-In Application Comparison

Benefits of Applying Online

Apply From Anywhere

One of the biggest advantages is convenience. You can submit your application from your home, school, workplace, or any location with internet access.

You do not need to travel to Durban, which saves both time and money.

Available 24 Hours a Day

Unlike office visits, the online system is available all day.

Whether you want to apply in the morning, afternoon, or late at night, you can access the application portal whenever it suits you.

Save Your Progress

If you cannot complete the application in one sitting, you can save your work and continue later.

This helps applicants collect missing information without starting over.

Easy Document Upload

Applicants can upload clear scans or photos of required documents.

If a document needs updating before the deadline, it can usually be replaced through the online portal.

Instant Confirmation

Once the application is submitted successfully, you normally receive an email confirmation.

This gives confidence that your application has been received.

Easy Programme Changes

Applicants can update or change their programme choices before the closing date through the online system, making it much easier to manage their application.

Benefits of a Walk-In Application

Personal Assistance

This is the biggest reason many applicants choose the walk-in option.

CAO staff members can answer questions, explain the application process, and help complete the application correctly.

No Internet Required

Applicants without reliable internet access or a suitable device can still submit their application by visiting the office.

Cash Payment Option

Some applicants prefer paying with cash instead of electronic payment methods.

The walk-in office accepts cash payments, making the process easier for those without bank cards.

Document Verification

Staff members can check your documents before submission.

If something is missing or incorrect, they can often tell you immediately, helping reduce mistakes.

Peace of Mind

Many applicants feel more comfortable handing their documents directly to staff.

Leaving the office after completing the application gives some people extra confidence that everything has been submitted correctly.

Which Option Is Faster?

For most applicants, the online application is faster.

You simply complete the form, upload your documents, pay the fee, and submit your application within minutes.

A walk-in application may involve travelling to the CAO office and waiting in queues, especially during busy application periods.

If you live far from Durban, travelling can take several hours and increase your overall costs.

Which Option Is More Convenient?

The online application is clearly more convenient. You can apply from anywhere in South Africa or even outside the country. Everything is completed digitally, including:

• Creating your account
• Filling in the application form
• Uploading documents
• Paying the application fee
• Tracking your application status

The walk-in option requires travelling to the CAO office during working hours, making it less convenient for many applicants.

When Should You Choose a Walk-In Application?

Although online applications are recommended, there are situations where visiting the CAO office is the better option. A walk-in application may be suitable if:

• You do not have reliable internet access.
• You need help completing the application form.
• You are unsure which documents to submit.
• You prefer speaking directly with CAO staff.
• You live close to Durban.
• You need assistance resolving an application issue.

Important Things to Remember

Before choosing either application method, make sure you:

• Prepare all required documents.
• Use accurate personal information.
• Check programme closing dates carefully.
• Keep proof of payment.
• Save your application number.
• Track your application regularly after submission.

Whether you apply online or in person, providing complete and correct information helps avoid unnecessary delays.

FAQs

Is the application fee different for online and walk-in applications?

No. The application fee is generally the same for both methods.

Can I track my application if I apply through a walk-in service?

Yes. After your application has been processed and registered, you can track your status online using the CAO portal.

Can I change my programme choices after applying online?

Yes. Applicants can usually update or change their programme choices before the official deadline.

Is a walk-in application available at universities?

Most KwaZulu Natal universities do not accept direct campus walk-in admission applications. Applications are generally managed through the Central Applications Office (CAO). Applicants who need extra support should use CAO’s official services and guidance.

Conclusion

Choosing between the CAO Online Application and the CAO Walk-In Application depends on your personal needs.

For most students, the online application is the better choice. It is fast, convenient, available at any time, and allows you to manage your application from anywhere. You can upload documents, make updates, pay online, and track your application without travelling.

A provisional acceptance is also called a conditional acceptance. It means the university is willing to reserve a place for you, but you must still meet certain conditions before your admission becomes official.

If your CAO application status shows “Provisionally Accepted” or “Conditionally Accepted,” you are moving in the right direction. The next step is making sure you meet every condition listed by the university.

In this guide, you’ll learn exactly what CAO Provisional Acceptance means, why universities issue it, what conditions you must meet, and what you should do next.

What Is CAO Provisional Acceptance?

A CAO Provisional Acceptance means the university has offered you a place based on your current school results, usually your Grade 12 June or September examination marks.

Since final matric results are only released later, the university cannot make a final decision yet. Instead, it gives you a conditional offer.

Think of it this way:

“You currently meet our admission requirements. If your final results stay at the required level, your admission will become final.”

This gives students peace of mind while they complete their final examinations.

Why Universities Give Provisional Acceptance

Universities receive thousands of applications every year.

Instead of waiting until final matric results are available, they review your latest available academic performance.

This helps universities:

• Reserve places for qualified students.
• Plan admissions early.
• Give applicants enough time to prepare for university.
• Help students arrange accommodation and financial aid.

It also allows students to know where they stand before final results are released.

How CAO Provisional Acceptance Works

The process is quite simple.

1. You submit your CAO application.
2. The university reviews your Grade 11 or Grade 12 preliminary results.
3. If your marks meet the programme requirements, you receive a provisional offer.
4. You complete your final matric examinations.
5. Your final results are checked.
6. If you meet all conditions, your offer becomes a firm acceptance.

This means your final admission depends on your final academic performance.

Common Conditions Attached to a Provisional Acceptance

Every university may have different requirements. However, most provisional offers include one or more of the following conditions.

1. Minimum APS Score

Many programmes require a minimum Admission Point Score (APS).

For example:

• Programme requirement: APS 28
• Your preliminary APS: 30

You must maintain at least APS 28 in your final matric results.

If your APS falls below the required level, your offer could be withdrawn.

2. Required Subject Results

Some courses need specific marks in certain subjects.

For example:

• Engineering may require at least 60% in Mathematics.
• Physical Sciences may also require 60% or higher.
• Health programmes often have subject specific requirements.

Meeting the overall APS alone may not be enough.

3. Required NSC Pass

Different qualifications require different National Senior Certificate (NSC) pass levels.

Examples include:

• Bachelor’s Pass for degree programmes.
• Diploma Pass for diploma programmes.

Failing to achieve the required pass level may affect your admission.

4. English Language Requirement

Many universities require a minimum English result.

Typical requirements include:

• Level 4 (50%)
• Level 5 (60%)

Always check the programme requirements carefully.

5. Maintain Your Current Performance

Universities expect your final results to stay close to your preliminary performance.

A major drop in marks could affect your admission, even if you still meet the minimum requirements.

What Should You Do After Receiving CAO Provisional Acceptance?

Receiving a provisional offer is good news, but your work is not finished.

Read the Offer Carefully

Read every detail in your offer letter. Pay attention to:

• Programme name
• Campus location
• Acceptance deadline
• Required documents
• Deposit requirements
• Special conditions

Sometimes universities offer an alternative programme or a different campus. Make sure you understand exactly what has been offered.

Accept the Offer Before the Deadline

Most universities ask applicants to accept the provisional offer within a limited time. This usually involves:

• Accepting online
• Uploading documents
• Paying a registration deposit if required

Missing the deadline may result in losing your reserved place.

Continue Studying Hard

This is probably the most important step. Many students make the mistake of relaxing after receiving a provisional acceptance.

Remember:

A provisional acceptance is not guaranteed admission.

Continue preparing seriously for your final examinations.

Prepare for University

While waiting for final results, you can prepare by:

• Applying for student accommodation.
• Checking your NSFAS application.
• Planning your study budget.
• Collecting important documents.
• Learning about registration dates.

Preparing early will reduce stress later.

What Happens After Final Matric Results?

Your final results determine whether your provisional offer becomes permanent.

What If Your Provisional Acceptance Is Withdrawn?

Receiving bad news can be disappointing, but it does not mean your education journey is over. You still have several options.

Contact the University

Ask the admissions office if they can review your application.

Sometimes there is flexibility depending on available spaces.

Consider Another Programme

You may qualify for another course with lower admission requirements.

Many students successfully start in a different programme and later change courses.

Check Your Other CAO Choices

If you selected multiple programmes during your CAO application, another university may still offer you admission.

Always monitor your CAO status regularly.

Improve Your Results

Some students choose to improve their matric results and apply again during the next admission cycle.

This can increase their chances of entering their preferred programme.

CAO Provisional Acceptance vs Firm Acceptance

Many students confuse these two terms.

Once you meet all conditions, your CAO status will normally change from Provisionally Accepted to Fully Accepted or another final admission status used by your university.

Tips to Keep Your Provisional Acceptance

Follow these simple tips:

• Continue studying until your final exams finish.
• Keep your APS score above the required minimum.
• Meet every subject requirement.
• Respond to university emails quickly.
• Submit requested documents on time.
• Pay required deposits before the deadline.
• Check your CAO status regularly.
• Keep copies of all important documents.

Small mistakes can delay or even affect your admission.

FAQs

Is CAO Provisional Acceptance the same as admission?

No. It is a conditional offer. Your admission becomes final only after you meet all university requirements.

Can a provisional acceptance be cancelled?

Yes. If your final matric results do not meet the required conditions, the university may withdraw the offer.

Should I accept a provisional offer?

Yes. If you want to study in that programme, accept the offer before the deadline and continue working hard for your final exams.

Can I still receive another university offer?

Yes. Depending on your CAO choices, you may receive additional offers from other institutions.

How long does it take for provisional acceptance to become firm?

Usually after universities receive and verify your final matric results, your application status is updated if you meet all admission requirements.

Conclusion

Receiving a CAO Provisional Acceptance is an important step toward university admission. It shows that the university is satisfied with your current academic performance and is prepared to reserve a place for you. However, the offer remains conditional until your final matric results are released and all admission requirements are met.

Many students in South Africa receive unsuccessful CAO results every year. The good news is that there are several other ways to continue your studies and build a successful career.

In this guide, you will learn what to do if your CAO application is unsuccessful, why applications get rejected, how to appeal if possible, and the best alternative study options available.

Rejection Is Not the End

A rejected CAO application is only one step in your educational journey. Many successful graduates did not get accepted into their first choice of university.

Some students improve their matric marks, while others attend TVET colleges, complete bridging programmes, or study through distance learning institutions. Many eventually qualify for university and build successful careers.

Instead of giving up, focus on your next opportunity.

Why Was Your CAO Application Unsuccessful?

Before making another application, it is important to understand the reason for your rejection.

Here are the most common reasons.

1. Your APS Score Was Too Low

Most university programmes require a minimum Admission Point Score (APS).

If your APS score is below the required level, your application may be declined.

2. You Did Not Meet Subject Requirements

Some programmes require specific school subjects.

For example:

• Mathematics instead of Maths Literacy
• Physical Sciences for Engineering
• Life Sciences for Health Sciences
• Accounting for certain Commerce programmes

Even if your APS score is high enough, missing a required subject can result in rejection.

3. The Programme Was Full

Popular courses such as Medicine, Nursing, Law, Education, and Accounting often receive thousands of applications.

Universities usually accept applicants with the highest APS scores first. If all available spaces are filled, qualified students may still be rejected.

4. Incomplete Application

Applications can also be unsuccessful because:

• Documents were missing
• Certified copies were not uploaded
• Incorrect information was submitted
• The application was submitted after the deadline

5. Invalid Documents

Poor quality scans, expired documents, or incorrect certificates may also lead to rejection.

How to Find the Exact Reason for Rejection

Do not guess why your application failed.

Instead:

• Log into your CAO account.
• Check your application status carefully.
• Read any rejection or regret codes.
• Contact the university admissions office directly.

Have the following information ready:

• CAO Number
• Student Number (if available)
• South African ID or Passport Number

Ask the admissions office:

• Why was my application unsuccessful?
• Can I appeal?
• Can I still qualify in the next intake?
• What can I improve for future applications?

Being polite and asking clear questions often helps you receive useful guidance.

Can You Appeal an Unsuccessful CAO Application?

Some universities allow appeals for students who narrowly missed the requirements.

You may be able to appeal if:

• Your final results improved.
• There was an administrative mistake.
• Important documents were missing but are now available.
• Your APS score changed after a remark or recheck.

Not every university accepts appeals, so contact the admissions office as soon as possible.

Option 1, Change Your CAO Programme Choices

If the CAO application period is still open, you may be able to change your programme choices.

Instead of applying only for highly competitive degrees, consider similar programmes with lower APS requirements.

For example:

Choosing a realistic programme increases your chances of getting accepted.

Option 2, Apply Directly to Universities

Not every university only accepts CAO applications.

Some institutions also accept direct applications during:

• Late application periods
• Clearing processes
• Mid year intake
• Additional placement rounds

Visit the university website or contact admissions to check whether applications are still open.

Option 3, Apply to TVET Colleges

TVET Colleges are one of the best alternatives after an unsuccessful CAO application.

They provide practical education that prepares students for employment.

Benefits include:

• Lower entry requirements
• NSFAS funding available
• Practical skills
• Industry focused training
• Opportunity to continue to university later

Popular study fields include:

• Business Management
• Information Technology
• Electrical Engineering
• Civil Engineering
• Hospitality
• Tourism
• Office Administration
• Marketing

Some well known TVET colleges in KwaZulu Natal include:

• Coastal KZN TVET College
• Elangeni TVET College
• Esayidi TVET College
• Majuba TVET College
• Mnambithi TVET College
• Mthashana TVET College
• Thekwini TVET College
• Umfolozi TVET College
• Umgungundlovu TVET College

Many graduates from TVET colleges later continue their education at universities.

Option 4, Take a Productive Gap Year

A gap year can become one of your biggest advantages if you use it wisely.

During your gap year, you can:

• Upgrade your matric marks.
• Improve your APS score.
• Gain work experience.
• Save money for university.
• Complete short courses.
• Improve your computer skills.
• Volunteer to build your CV.

Instead of seeing it as a lost year, think of it as preparation for a stronger future application.

Option 5, Explore Alternative Education Pathways

University is not the only road to success.

You can also consider:

Private Colleges

Many accredited private institutions accept students with lower APS scores.

Distance Learning

Institutions such as UNISA allow students to study from home while working.

Online Certifications

Professional certificates can help you build practical skills in:

• Digital Marketing
• Graphic Design
• Web Development
• Cybersecurity
• Data Analysis
• Project Management

Apprenticeships and Learnerships

Many companies offer paid workplace training where you gain both practical experience and qualifications.

How to Prepare for Your Next CAO Application

If you plan to apply again next year, follow this plan.

Applying early gives you more time to fix any problems before deadlines.

Tips to Make Your Next Application Stronger

Follow these simple tips before applying again.

• Improve your APS score.
• Apply before the closing date.
• Upload clear certified documents.
• Double check all information.
• Apply for multiple programmes.
• Include both competitive and realistic study choices.
• Keep copies of every document.
• Monitor your CAO status regularly.

These small steps can greatly improve your chances.

Stay Positive and Keep Moving Forward

Receiving an unsuccessful CAO application does not decide your future. Many successful professionals faced rejection before achieving their goals. Focus on what you can improve.

Speak with:

• Your school career counsellor
• University admissions office
• NYDA career advisors
• Teachers and mentors

Every step you take today brings you closer to your future career.

FAQs

What should I do immediately after my CAO application is unsuccessful?

Log into your CAO account, check the exact reason for the rejection, and contact the university admissions office for more information.

Can I appeal an unsuccessful CAO application?

Some universities allow appeals for eligible students, especially if there was an administrative error or your results changed. Contact the admissions office to confirm.

Can I change my CAO choices?

Yes. If the application period is still open, you may be able to update your programme choices to courses with available spaces.

Should I apply to a TVET college?

Yes. TVET colleges provide practical qualifications, receive NSFAS funding, and can lead to university studies later.

Can I apply again next year?

Absolutely. Many students improve their matric results, strengthen their applications, and receive offers in the next application cycle.

Does an unsuccessful CAO application mean I cannot study further?

No. You still have many options, including TVET colleges, private institutions, distance learning, apprenticeships, learnerships, and online courses.

Conclusion

If your CAO application is unsuccessful, do not lose hope. Rejection is only one part of your education journey, not the end of it. Find out why your application was unsuccessful, explore every available option, and create a clear plan for your next step.

The good news is that CAO allows applicants to update their programme choices during the official change period. However, there are important deadlines, rules, and possible fees you should know before making any changes.

This guide explains everything about How to Change Your CAO Programme Choices After Applying, including the correct process, important deadlines, common mistakes, and useful tips to help you make the best decision.

Can You Change Your CAO Programme Choices After Applying?

Yes, you can. CAO provides applicants with an opportunity to change or rearrange their programme choices after the original application has been submitted. Many students use this option because they:

• Change their career goals.
• Find a better university or college.
• Receive better or lower matric results than expected.
• Learn more about admission requirements.
• Get advice from teachers, parents, or career counsellors.

You can update your choices by logging into your CAO online account during the official amendment period.

Why Students Change Their CAO Choices

Changing your choices is very common. Some of the main reasons include:

• You selected the wrong programme by mistake.
• You found a course that better matches your interests.
• Your APS score is higher than expected.
• Your APS score is lower than expected.
• You no longer want to study at your first-choice institution.
• Your career plans have changed.
• You want to increase your admission chances.

Before making changes, carefully compare your options to avoid making another mistake.

When Can You Change Your CAO Choices?

CAO normally opens specific periods during the admission cycle when applicants can amend their programme choices. Depending on the application cycle, there are usually:

• An early change period.
• A later change period after examination or matric results are released.

Some changes may be free if completed before certain deadlines, while later amendments may require an administration fee.

Always check the latest deadlines on the official CAO website because dates may change each year.

Step by Step Guide to Change Your CAO Programme Choices

Changing your programme choices is simple if you follow the correct steps.

Step 1. Log Into Your CAO Account

Visit the official CAO website and sign in using your:

• Username
• Password

Use the same account you used to submit your application.

Step 2. Open the Change of Mind Section

After logging in, find the option called:

• Change of Mind
• Amend Choices
• Update Programme Choices

The wording may vary slightly depending on the application portal.

Step 3. Select the Programme You Want to Change

• Choose the programme you want to remove.
• Then select the new programme you want to add.
• Double check the programme code before saving your changes.

Step 4. Reorder Your Preferences

• CAO allows you to rank your programme choices.
• Place your favourite programme at the top of your preference list.
• Continue arranging the remaining programmes in the order you would most like to study them.
• Your ranking is important because universities will consider your preferences during the admission process.

Step 5. Pay Any Required Fee

Some application periods require an administration fee when changing programme choices. If payment is required:

• Complete the payment.
• Wait for payment confirmation.
• Continue with your application update.

Step 6. Submit Your Changes

Review everything carefully. Make sure:

• Programme names are correct.
• Programme codes are correct.
• Preference order is accurate.

Submit your updated choices.

Step 7. Save Your Confirmation

After submitting your changes:

• Download your confirmation.
• Print it if possible.
• Save the confirmation email for future reference.

This serves as proof that your application was successfully updated.

Important Rules You Should Know

Before changing your CAO choices, keep these important rules in mind.

Your Previous Choice Will Be Replaced

• Once you submit your new programme list, the previous selection is replaced.
• The university will only consider the updated choices in your application.

Previous Offers May No Longer Apply

• If you remove a programme from your application, any provisional assessment or processing related to that programme may no longer continue.
• Think carefully before deleting a programme that still interests you.

Processing Starts Again

• When you add a new programme, the university must assess your application for that course.
• This means it may take additional time before you receive an update.

Tips Before Changing Your Programme Choices

Making the right decision can improve your chances of admission.

Research Every Programme

Read about:

• Course subjects
• Study duration
• Tuition costs
• Career opportunities
• Graduate employment

Do not choose a programme simply because someone else recommended it.

Check APS Requirements

Your APS score is one of the most important admission requirements. Before changing your programme:

• Check the minimum APS.
• Compare it with your expected results.
• Make sure you qualify.

Check Subject Requirements

Meeting the APS alone is not always enough. Some programmes require specific school subjects such as:

• Mathematics
• Physical Sciences
• Accounting
• Life Sciences
• English

Always review the subject requirements before making changes.

Include Safe Programme Choices

A smart application includes different types of choices. For example:

• Dream programmes.
• Realistic programmes.
• Safe programmes where your APS comfortably meets the requirements.

This increases your chances of receiving an offer.

Think About Future Careers

Every programme leads to different career opportunities.  Ask yourself:

• What job do I want?
• What salary opportunities are available?
• Will I enjoy working in this field?

Choosing the right programme today can shape your future career.

When Should You Avoid Changing Your CAO Choices?

Changing your choices is not always the best option.

Avoid making changes if:

You Already Have an Offer

If you are happy with a provisional or confirmed offer, changing your choices could affect your admission process.

The Deadline Is Very Close

Waiting until the final day increases the risk of:

• Payment delays.
• Internet problems.
• Processing issues.

Complete your changes as early as possible.

You Are Making a Quick Decision

• Never change your programme because of stress or pressure.
• Take time to compare your options carefully before submitting changes.

Common Mistakes to Avoid

Many applicants make avoidable mistakes. Here are some common ones:

• Choosing the wrong programme code.
• Forgetting to save the changes.
• Missing the application deadline.
• Ignoring subject requirements.
• Removing all backup choices.
• Forgetting to keep the confirmation receipt.
• Not checking whether a fee applies.

Avoiding these mistakes can save time and prevent application problems.

Benefits of Updating Your CAO Choices

Changing your programme choices can provide several advantages. These include:

• Better career planning.
• Higher admission chances.
• More suitable university options.
• Better match with your APS results.
• Greater confidence in your final decision.

The change option exists to help applicants make informed choices before final admissions are completed.

FAQs

Can I change my CAO programme choices after submitting my application?

Yes. CAO allows applicants to update their programme choices during the official change period by logging into their online account.

Is there a fee for changing CAO choices?

It depends on the application period. Early changes may be free, while later amendments can require an administration fee.

Will changing my programme affect my application?

Yes. Your new programme will be assessed by the university, and processing may take additional time.

Can I change the order of my programme preferences?

Yes. You can reorder your programme choices and place your preferred course at the top of your list.

Can I change my choices more than once?

CAO may allow multiple changes during the amendment period, provided they are made before the official deadline and any required fees are paid.

What happens if I miss the deadline?

Once the amendment period closes, you may not be able to update your programme choices. Always complete your changes before the official closing date.

Conclusion

Changing your CAO programme choices after applying is a normal part of the application process. Many students review their options after receiving advice, exploring new careers, or getting their matric results.

Before submitting any changes, research your preferred programmes, check the APS and subject requirements, and arrange your choices carefully. Keep a mix of ambitious and realistic options to improve your chances of admission.

Many students get confused when they see codes like KN-H-BSS or DU-D-ENG. The good news is that these codes are simple once you understand how they work.

In this guide, you will learn what CAO course codes are, how to read them, why they are important, and how to find the correct code before submitting your application.

What Are CAO Codes for Courses?

CAO course codes are unique six character alpha numeric codes used by the Central Applications Office (CAO) to identify a specific course, institution, and campus in South Africa.

Instead of writing the full course name on your application, you simply enter the correct CAO code. This helps the system identify exactly which programme you want to study.

Every course listed in the CAO Programme Search and CAO Handbook has its own unique code.

Why Are CAO Course Codes Important?

Using the correct CAO code is very important because it helps you apply for the right course without mistakes. Here are some reasons why these codes matter:

• They help you choose the correct university.
• They identify the correct campus.
• They point to the exact degree, diploma, or certificate.
• They reduce application errors.
• They make the online application process faster.
• They help you check whether a course is still available.

Even one incorrect letter can result in applying for the wrong programme or campus.

How to Read a CAO Course Code

Most CAO codes follow a simple format.

Formula:

Institution Code + Campus Code + Programme Code

Example:

KN-H-BSS

This code has three parts.

1. Institution Code

The first two letters show the institution offering the course.

Example:

• KN = University of KwaZulu Natal
• DU = Durban University of Technology
• MN = Mangosuthu University of Technology
• UZ = University of Zululand

2. Campus Code

The middle letter tells you which campus offers the programme.

For example:

• H = Howard College
• D = Durban Campus
• P = Pietermaritzburg
• M = Main Campus
• B = Brickfield or another campus depending on the institution

3. Programme Code

The last three letters or numbers identify the exact programme.

For example:

• BSS = Bachelor of Social Science
• Other programmes have different combinations of letters or numbers depending on the institution.

Example of a Complete CAO Code

Let’s understand this with an example.

KN-H-BSS

Meaning:

This tells the CAO system exactly which course you want to study.

Common CAO Institution Codes

Below are some commonly used institution codes.

Different institutions have different codes, so always check the official CAO Programme Search before applying.

Common Campus Codes

Campus codes help identify the exact location where your course is offered.

Some universities have several campuses, so choosing the correct campus code is just as important as selecting the right course.

How to Find CAO Codes for Courses

Finding the correct CAO code is easy if you follow these steps.

Visit the CAO Programme Search

Open the official CAO Programme Search. Search using:

• Course name
• University name
• Qualification type
• Field of study

The search results will display the correct CAO code for each programme.

Check the CAO Handbook

The CAO Handbook contains a complete list of participating institutions and their available programmes. You can search by:

• University
• Diploma
• Degree
• Certificate
• Faculty

Each programme includes its official CAO code.

Contact the Institution

If you are unsure about a course code, contact the university admissions office before submitting your application.

How Many Courses Can You Choose?

The Central Applications Office allows applicants to select multiple courses. You can choose up to 10 courses on your application. Your choices should be listed in order of preference. You may include:

• Level 8 qualifications
• Level 7 qualifications
• Level 6 qualifications

Place your favourite course first because institutions usually consider applications according to your preference order.

Tips for Choosing Your Course Order

Here are some simple tips.

• Put your dream course first.
• Add backup options.
• Include courses with different APS score requirements.
• Choose programmes you genuinely want to study.
• Check entry requirements before adding a course.

Having several options increases your chances of receiving an offer.

Mistakes to Avoid

Many applicants make small mistakes when entering CAO codes.

Avoid these common errors.

Using the Wrong Institution Code

Some universities offer similar programmes.

Always confirm the institution code before applying.

Choosing the Wrong Campus

Many universities have more than one campus.

A course at one campus may have different entry requirements than the same course at another campus.

Typing the Code Incorrectly

Double check every letter and number.

Even one mistake can lead to the wrong application.

Using an Old Handbook

Course codes may change from year to year.

Always use the latest CAO Programme Search or Handbook.

Benefits of Using the Correct CAO Course Code

Using the correct code offers many advantages.

• Faster application process
• Accurate course selection
• Less chance of application errors
• Easy application tracking
• Better communication with universities
• Smooth admission process

FAQs

What are CAO codes for courses?

CAO course codes are unique six character alpha numeric codes that identify a specific institution, campus, and programme when applying through the Central Applications Office.

Where can I find CAO course codes?

You can find them in the official CAO Programme Search and the latest CAO Handbook.

What does KN mean in a CAO code?

KN represents the University of KwaZulu Natal (UKZN).

What does DU stand for?

DU stands for Durban University of Technology (DUT).

Can I apply for more than one course?

Yes. You can choose up to 10 courses and arrange them according to your order of preference.

Why is the campus code important?

The campus code identifies the exact campus where your chosen programme is offered. Selecting the wrong campus could lead to an incorrect application.

Can two courses have the same programme name but different codes?

Yes. The same programme may be offered at different campuses, so each option can have a different CAO code.

Conclusion

Understanding CAO codes for courses makes the application process much easier. These short codes may look confusing at first, but they simply tell the Central Applications Office which institution, campus, and programme you want to study.

The cancellation process is simple, but it must be completed correctly. Unlike many online services, the CAO cancellation request cannot be submitted online. You must download the official form, complete it, sign it, and send it by post to the Central Applications Office in Galway, Ireland.

In this guide, you will learn everything about the CAO Cancellation Form, including who can use it, how to complete it, where to send it, and what happens after your application is deleted.

What Is the CAO Cancellation Form?

The CAO Cancellation Form is an official document that allows a current year applicant to permanently delete their CAO application.

Once CAO receives and processes your signed request, your application will be removed from the current application cycle. After deletion, you will no longer be considered for any higher education offers made through CAO.

This form is only intended for applicants who want to completely withdraw their current year application.

Who Should Use the CAO Cancellation Form?

You should use this form if you:

• No longer wish to study through CAO this year.
• Want to withdraw your complete application.
• No longer want to receive college offers.
• Have decided to apply again in a future application cycle.
• No longer want your current year’s HEAR or DARE application to remain active.

If you only want to change your course choices, you do not need to cancel your application. Instead, use the Change of Mind process provided by CAO.

Can You Cancel a CAO Application Online?

No. The CAO does not currently allow applicants to cancel their application online.

Instead, you must:

1. Download the official Deletion of Current Year CAO Application form.
2. Complete all required details.
3. Print the form.
4. Sign and date it.
5. Mail the original signed copy to the Central Applications Office.

Unsigned forms or email requests are generally not accepted.

Information Required on the CAO Cancellation Form

Before filling out the form, make sure you have the following information.

Always enter your information exactly as it appears on your original CAO application.

How to Fill Out the CAO Cancellation Form

Completing the form is straightforward.

Step 1: Enter Your Personal Details

Fill in:

• Full name
• CAO number
• Address
• Date of birth
• Email address
• Telephone number

Check every detail carefully before printing.

Step 2: Read the Acknowledgement

The form includes several important conditions that you must accept before submitting your cancellation request.

Read them carefully.

Step 3: Sign the Declaration

Sign your name and write the date.

Without your signature, CAO cannot process the request.

Step 4: Print Your Name

Print your full name clearly below your signature.

CAO Cancellation Form

Where to Send the CAO Cancellation Form

Mail your completed form to:

Central Applications Office
Tower House
Eglinton Street
Galway
H91 X25V
Ireland

If you would like confirmation that your request has been received, include a stamped, self addressed envelope or postcard with your mailing.

What Happens After You Cancel Your CAO Application?

Once your request has been processed:

• Your current year application is deleted.
• You will no longer receive any CAO offers.
• Your application cannot be restored.
• Your application fee is not refunded.
• Your HEAR and DARE application information is also removed if you applied for those schemes.

Because the cancellation is permanent, make sure you are certain before sending the form.

Important Things to Know Before Cancelling

Before submitting the CAO Cancellation Form, keep these important points in mind.

Your Application Fee Is Not Refundable

The fee you paid when submitting your application will not be returned.

Even if your application is deleted, the payment remains non refundable.

Your Application Cannot Be Reinstated

Once CAO deletes your application, it cannot be brought back during the same application year.

If you decide to study later, you will normally need to submit a new application in the next application cycle.

HEAR and DARE Benefits Are Lost

If you applied through the HEAR or DARE access schemes, those applications are also deleted.

If you were already found eligible, that eligibility cannot be carried forward to the following year.

Personal Data Retention

Deleting your application does not automatically remove all your personal information from CAO records.

According to the CAO Data Retention Policy, application records may be kept for up to seven years.

Applicants who wish to request the deletion of all personal data should follow the separate data privacy procedure available on the official CAO website.

Common Reasons for Cancelling a CAO Application

Applicants choose to cancel their application for different reasons. Some of the most common include:

• Planning to apply next year.
• Studying outside Ireland.
• Taking a gap year.
• Accepting another education offer.
• Personal or family reasons.
• Financial circumstances.
• Change in career plans.

Mistakes to Avoid

Many applicants make simple mistakes that delay processing. Avoid these common errors:

• Forgetting to sign the form.
• Using incorrect personal details.
• Writing the wrong CAO number.
• Sending the form by email instead of post.
• Assuming the application can be restored later.
• Expecting a refund after cancellation.

Checking everything before posting the form can save time.

CAO Cancellation Form Checklist

Before mailing your form, make sure you have completed everything below.

Full name entered correctly

CAO number included

Address completed

Date of birth entered

Email address added

Telephone number included

Form signed

Date written

Printed your name

Posted to the correct CAO address

FAQs

Can I cancel my CAO application online?

No. The cancellation request must be printed, signed, and sent by post.

Is the CAO cancellation permanent?

Yes. Once your application is deleted, it cannot be reinstated during the current application year.

Will I receive a refund?

No. The CAO application fee is non refundable.

Can I apply again next year?

Yes. You may submit a new CAO application during the next application cycle if you meet the application requirements.

What happens to my HEAR or DARE application?

If your CAO application is deleted, your HEAR or DARE application is also removed for the current year.

Conclusion

The CAO Cancellation Form is the official way to permanently withdraw your current year CAO application. While the process is simple, it is important to understand that cancellation cannot be reversed, the application fee is not refunded, and any HEAR or DARE eligibility connected to your application will also be lost.

The good news is that the CAO does not accept direct EFT bank deposits for standard application fees. Instead, applicants must use the official online payment system or approved retail payment partners. This guide explains the latest CAO payment methods, application fees, contact information, and everything you need to know before making your payment.

Does CAO South Africa Have Banking Details?

No. The Central Applications Office (CAO) does not provide a public bank account for applicants to make direct EFT deposits for normal application fees.

Instead, applicants should use one of the official payment options provided by CAO. These methods are secure, fast, and allow your payment to be linked to your application using your unique reference number.

Using the correct payment method helps avoid delays in processing your application.

Official CAO Payment Methods

CAO offers several safe and approved ways to pay your application fee.

1. Online Payment

The easiest way to pay is through the official CAO online payment portal.

Steps to pay online:

1. Visit the official CAO payment page.
2. Open the Payments or Check My Application section.
3. Enter your CAO number or South African ID number.
4. Complete the payment using a Visa or MasterCard credit or debit card.
5. Save your payment confirmation for future reference.

This method is available at any time and is the fastest option for most applicants.

2. EasyPay Retail Outlets

Applicants can also pay their application fee at approved EasyPay stores.

You can make your payment at:

• Shoprite
• Checkers
• Pick n Pay
• Woolworths
• Boxer

Simply provide your EasyPay reference number when making the payment. Payments can usually be made using:

• Cash
• Debit Card
• Credit Card

Always keep your payment receipt until your application has been processed.

3. Pay at the CAO Office

If you visit the CAO office in person, you can pay using your debit or credit card.

Physical Address

Gate 11, Central Services Complex (UKZN)

Mary Thiphe Street (Cato Manor Road)

Cato Manor

Durban

South Africa

This option is useful if you need assistance from CAO staff during your visit.

CAO Application Fees

The amount you pay depends on your application type and whether you apply before or after the closing date.

Applying before the deadline saves money and gives your application more time to be processed.

Important Payment Rules

Before paying your application fee, keep these important rules in mind:

• Do not make a direct EFT bank deposit unless CAO specifically instructs you.
• Use only the official payment methods provided by CAO.
• Always use your correct CAO or EasyPay reference number.
• Keep your payment receipt until your application is complete.
• Double check your personal information before making payment.

Can You Pay Using a Credit or Debit Card?

Yes.

Applicants submitting an online application can safely pay using:

• Visa Credit Card
• Visa Debit Card
• MasterCard Credit Card
• MasterCard Debit Card

This is one of the fastest and most convenient payment methods available.

Can You Submit More Than One CAO Application?

No.

Applicants should submit only one application, whether online or on paper.

Submitting multiple applications can lead to an additional penalty charge. According to CAO information, an extra €10 penalty fee may be charged if more than one application is submitted.

To avoid unnecessary charges, complete only a single application and make sure all information is correct before submitting it.

How to Find Your EasyPay Number

Your EasyPay reference number is usually provided after you begin or submit your CAO application.

If you cannot find it:

• Log in to your CAO account.
• Check your application confirmation email.
• Contact the CAO Call Centre for assistance.

Never use someone else’s EasyPay number, as payments are matched to individual applications.

CAO Contact Details

If you need help with payments, application fees, or your application status, you can contact the Central Applications Office using the following details.

Call Centre

Phone: 031 268 4444

Share Call Number

086 0860 226

Fax

086 622 8828

If faxing from outside South Africa:

+27 31 268 4422

Email

enqgeneralcao@cao.ac.za

Physical Address

Gate 11, Central Services Complex (UKZN)

Mary Thiphe Street (Cato Manor Road)

Cato Manor

Durban

Postal Address

Private Bag X06

Dalbridge

4014

South Africa

Common Payment Mistakes to Avoid

Many applicants experience delays because of simple mistakes.

Avoid these common problems:

• Paying through an unofficial bank account.
• Entering the wrong reference number.
• Forgetting to keep the payment receipt.
• Waiting until the last application day.
• Submitting multiple applications.
• Using another applicant’s payment reference.

Checking these details carefully can help your application move smoothly.

Why Does CAO Use EasyPay Instead of Bank Deposits?

EasyPay allows CAO to automatically match your payment with your application using your unique reference number.

This reduces payment errors, speeds up processing, and provides a safer payment experience for applicants.

Because of this system, direct EFT bank deposits are generally not accepted for standard application fees.

FAQs

Does CAO South Africa provide bank account details?

No. CAO does not normally accept direct EFT deposits for standard application fees. Applicants should use the official online payment portal or approved EasyPay partners.

Can I pay my CAO fee online?

Yes. You can pay online using a Visa or MasterCard credit or debit card through the official CAO payment system.

Where can I pay my CAO application fee?

You can pay online, at EasyPay retail stores such as Shoprite, Checkers, Pick n Pay, Woolworths, and Boxer, or by card at the CAO office.

How much is the CAO application fee?

South African applicants pay R250 for on time applications and R470 for late applications. International applicants pay R300 on time and R580 for late applications.

What should I do if I cannot find my EasyPay number?

Log in to your CAO account or contact the CAO Call Centre for assistance before making your payment.

Conclusion

Understanding the correct CAO Banking Details and payment process is important for every applicant. Since CAO does not use direct EFT bank deposits for standard application fees, applicants should always pay through the official online payment portal, EasyPay retail partners, or the CAO office. Using the correct payment method, entering your reference number carefully, and keeping your payment receipt will help ensure your application is processed without unnecessary delays. Before making any payment, always confirm that you are using the latest information provided by the Central Applications Office.